FAQ

Purchasing

What currency are prices at seedheritage.com?

All prices online are displayed in Australian Dollars (AUD)

Do I need to register to shop with Seed Heritage Online before I can order?

You are able to purchase as a guest, however by creating an account to shop on Seed Heritage, all your contact shipping and payment details will be saved and ready for your next purchase, as well as view your order history, save wishlists and more.

How do I purchase online at seedheritage.com/nz?

Purchasing online is easy, please see our how to order guide.

What payment options are available at seedheritage.com?

We provide a variety of payment options such as VISA, MasterCard, Amex and PayPal.

Your card/paypal account will be debited once your payment has passed fraud screening, and the charge will appear as Steambrook on your statement.

I did not receive a confirmation email?

If you have placed your order and did not receive a confirmation email with your order number, please contact our customer care team to ensure that your order has been successfully processed, or that your email details are correct. Please also check your junk mail folder to ensure your emails are not being forwarded to this folder.

Can I change or cancel my order once it has been placed?

Once an order has been placed and payment confirmed, we cannot change or cancel your order - this includes the delivery address. If you no longer require the items in your online order, you can return any item eligable under our returns policy to our online warehouse for a refund. Click here to view our returns policy.

My order is a gift, can I get a gift receipt included?

A tax invoice is included with each order, which does show pricing, we are unable to exclude this from deliveries.

Can I get my order gift wrapped?

At this stage, gift wrapping is not available with online orders

The item I’m interested in purchasing is out of stock, what can I do now?

If seedheritage.com has sold out of an item you are interested in purchasing, you can contact our customer care team, who can assist you to locate the item in store.

My Account

I've forgotten the password to my Seed Heritage account?

You can easily reset your seedheritage.com password by clicking on the FORGOT YOUR PASSWORD link on the sign in page. This will prompt you to enter the email address linked to your seedheritage.com account, and you will then receive an email with a link to reset your password.

How can I update my address and payment details in my Seed Heritage account?

Simply sign in to your seedheritage.com account and use the My Account navigation to update your details include payment, saved addresses and email address.

If you haven’t logged in for a while, we recommend checking that all your details are up to date prior to making an order.

Delivery

How long will it take for my order to arrive to me?

Stock shown on seedheritage.com is sourced from both our Australian stores and warehouse, so you may receive more than one shipment per order, which you will be advised at the time of shipment.

Delivery times vary depending on the shipping method selected at the time of checkout.

For further information regarding our delivery times, costs and conditions, please refer to our delivery page.

During peak trading periods (such as Christmas) or sale periods, you may incur slight delays.

Do you offer an Express Shipping option?

We do not offer both a standard and express delivery service, please refer to our delivery page for full details.

How can I track my order?

Once your order is dispatched, you will be provided a tracking number via email. Australia Post will also send you regular updates as your delivery makes its way to you. If you have received an Australia Post tracking number but would like further updates on the status of your order, you can also track your order via the Australia Post website.

International Delivery

Do you deliver outside of Australia?

Yes, we deliver to most international destinations, please see our delivery page for a full list of delivery destinations.

All orders being delivered to a New Zealand address must be placed on our New Zealand website www.seedheritage.com/nz

How long will it take for my order to arrive to me?

Stock shown on seedheritage.com is sourced from both our Australian stores and warehouse, so you may receive more than one parcel, which you will be advised via email.

Delivery times vary depending on the shipping method selected at the time of checkout.

For further information regarding our delivery times, costs and conditions, please refer to our delivery page.

During peak trading periods (such as Christmas) or sale periods, you may incur slight delays.

Which carriers do you use to deliver my parcel?

All our international orders are shipped via DHL Express, which is fast and trackable method of international shipping.

Returns & Exchanges

What if my items do not fit, can I change my mind or I received a faulty item?

Please refer to our returns policy for further information regarding options available to you.

Can I return an online order to a Seed Heritage store?

Yes, eligable items under our returns policy can be returned to Seed Heritage Concept stores. Please see the Returns & Exchanges page for full terms and conditions.

Can I return items purchased in-store to Seed Heritage Online?

No, item's purchased in-store cannot be mailed back to online for return or exchange. Please see our returns policy for full details on how you can return or exchange eligable instore items.

I purchased an item on promotion (eg. % off storewide) does this mean I cannot return it?

No. Our returns policy means sale items (those with a red ticketed price in-store or items in our sale and outlet categories online) cannot be accepted for a change of mind refund. Item/s purchased under other promotions such as percentage off storewide events are still considered full price items in our returns policy.

SIZING

How do I know what size I am?

Find the best fit for you with our easy-to-use international size guide. Before you order an item from our online store, we recommend using our comprehensive size chart for yourself, and all teens, toddlers and children. View our size guide here.

SHOPPING IN STORE

Does Seed Heritage offer a layby service?

Seed Heritage concept stores do offer a layby service with the following conditions:

  • a minimum purchase of $65 is required to quality for a layby
  • a deposit of 20% of the total value of the lay-by is required
  • the layby is valid for 4 weeks only, and fortnightly payments are required at the store where the lay-by was made. The due date of the lay-by is on the register receipt and on the duplicate layby conditions docket.
  • a cancellation charge (ACT - administration fee) will apply to cancelled / overdue / defaulted lay-bys, equal to the deposit amount (limited to a maximum of $50)
  • layby is not available on markdown items

For any questions regarding an existing layby, you must contact the store the layby was placed at. View our store locator for store contact details.

OTHER

How do I find out about upcoming promotions?

You’ll be the first know about new season styles, VIP events, promotions and new store openings by signing up to our newsletter via the sign up on the bottom right hand side on our website or following us on social media.

Who do I contact if I am having technical issues with the website or my online payment?

Our customer care team is here to help with any issues and can be contact via telephone and email.