GIFT CARDS - FREQUENTLY ASKED QUESTIONS

CAN I PURCHASE A GIFT CARD ONLINE?

Gift cards can only be purchased in Seed Heritage concept stores and are redeemable only at Seed Heritage concepts stores within Australia and New Zealand.


CAN I REDEEM A GIFT CARD AND PURCHASE FROM THE WEBSITE?

No, Gift Cards can only be used in all our stores across Australia & New Zealand (excluding MYER and David Jones) but not online as payment. We are working towards having this function available in the future. Please treat your card as cash, as lost, stolen or damaged cards cannot be replaced or refunded.

CAN I TOP-UP A GIFT CARD?

No, a Gift Card can only be redeemed or partly redeemed until the balance is zero. If an item is returned, a new gift card will be issued. Gift Cards are valid for 12 months from date of issue.

GIFT CARDS - TERMS & CONDITIONS

TERMS

You and any person who uses a Gift Card agree to be bound by these terms.


THE GIFT CARD

The Gift Card is a payment tool for use at SEED HERITAGE stores in Australia & New Zealand (excluding David Jones and MYER in Australia).


PURCHASING THE GIFT CARD

Gift Cards can be purchased at SEED HERITAGE Australian and New Zealand stores.


VALUE & CHARGES

Gift Cards may be purchased at a minimum of $20 and a maximum of $500 per card. The purchase price of a Gift Card corresponds to the chosen value of the Gift Card.


ACTIVATION OF THE GIFT CARD

Gift Cards will have no value until they are activated. Where a purchase is made at a SEED HERITAGE store the Gift Card shall be activated immediately. Upon activation the Gift Card is available for use. There is a PIN code allocated to each Gift Card. The PIN code is solely for security purposes, for checking the current balance and loss or theft registration (see below).


USING OF THE GIFT CARD

The Gift Card may only be used in Australian & New Zealand stores. The Gift Card is only redeemable for goods offered at SEED HERITAGE stores, (excluding David Jones and MYER in Australia) Gift Cards can be redeemed all at once, or can be used repeatedly until the Gift Card balance reaches zero. If a transaction exceeds the remaining balance on a Gift Card, you must pay the difference directly to the SEED HERITAGE store using alternative means of payment acceptable to the SEED HERITAGE store.

You cannot:

  1. Load additional credit onto a Gift Card;
  2. Redeem a Gift Card for cash; or
  3. Use a Gift Card to purchase another Gift Card

EXPIRY

Gift Cards are valid for a term of twelve months from the date of purchase. Any unused balance remaining on a Gift Card upon expiry shall be forfeited and will not be refunded or credited to you.


LOSS OR THEFT

The Gift Card should be kept safe at all times and stored with the same care and attention as cash. SEED HERITAGE shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a Gift Card


CANCELLATION

SEED HERITAGE reserves the right to cancel any Gift Card, or the Gift Card program for any reason at any time without notice. Upon cancellation by SEED HERITAGE, the balance on all unexpired Gift Cards will be refunded upon presentation of the Gift Card to a SEED HERITAGE store.


GENERAL

Governing law: The purchase of a Gift Card from an Australian SEED HERITAGE store, will be governed by the laws of the State of Victoria, Australia. The purchase of a Gift Card from a New Zealand SEED HERITAGE store, will be governed by the laws of New Zealand.

Privacy: Purchase of a Gift Card does entail registration of personal data, i.e. name and address of the beneficiary and credit card details of the purchaser. SEED HERITAGE is committed to preserving the privacy of its customers. The SEED HERITAGE Privacy Policy as set out on the Website. If you have any questions about SEED HERITAGE privacy statement, please contact the privacy officer at privacymanager@seedheritage.com or by mail to; Privacy Manager SEED HERITAGE 425 St. Kilda Road Melbourne Vic 3004.

Force majeure: SEED HERITAGE shall not be liable to you for any delay or failure to perform its obligations under these Terms if the cause of such delay or failure is beyond SEED HERITAGE reasonable control. Problem: If you require assistance or have a problem with your Gift Card you should contact SEED HERITAGE through its Website.

Amendments to Terms: SEED HERITAGE may amend these Terms from time to time at its discretion. Any amendments to these Terms will be effective upon publication on the Website.


DEFINITIONS

In these Terms, the following words have the following meanings:

"Business Day" means Monday to Friday and excluding public holidays;

"Gift Card" means a gift card issued by SEED HERITAGE;

"Terms" means these terms as amended from time to time;

"Website" means the website accessed via www.seedheritage.com and www.seedheritage.com/nz

"you" means the purchaser of the Gift Card and any holder of the Gift Card for the time being.