Delivery
Australian Delivery
International Delivery
Store To Door
Click & Collect
Australian Delivery
All Seed Heritage Online orders are processed and dispatched from our warehouse via Australia Post or Team Global Express, our trusted delivery partners.
Orders are typically processed and dispatched within one to three (1-3) business days.
Standard Post Delivery:
| Order Total | Cost | Estimated Delivery after dispatch |
|---|---|---|
| $0–$99.99 | $9.95 | 2–4 business days |
| $100.00+ | FREE | 2–4 business days |
Express Post Delivery:
| Order Total | Cost | Estimated Delivery after dispatch |
|---|---|---|
| All Orders | $14.95 | 1–2 business days |
*Please note that during our sale/promotional events, processing & delivery may be longer than the specified times above.
**Processing times are the same for both Standard and Express Delivery orders.
During peak sales and promotional periods, some items in your Seed Heritage Online order may become unavailable prior to dispatch. If this occurs, you will be notified via email, and the unavailable item(s) will be automatically refunded to your original payment method.
Please allow up to five (5) business days for your order to be dispatched.
Seed Heritage Online orders are usually processed and dispatched within one to three (1-3) business days. When your order is dispatched to the Delivery/Courier Service, we will email you with your Tracking Number to track your order.
You can track your order using the below Delivery Service links:
Australia Post (Australia):
- Tracking Link - auspost.com.au/mypost/track/#/search/
DHL Express (International):
- Tracking Link - http://www.dhl.com.au/en/express/tracking.html
Team Global Express
- Tracking Link - https://teamglobalexp.com/myparcel
All Seed Heritage Online orders require a valid delivery address that complies with delivery service requirements. At checkout, we use real-time address validation to help ensure your details meet these requirements.
If you bypass or override this validation and enter an invalid address, your order may be delayed until we can confirm the correct details.
If your order is lost or damaged in transit, please contact our Customer Care team within 10 business days of placing your order so that we may assist you.
For your convenience, Authority to Leave (“ATL”) will be selected by default at checkout.
By proceeding with your order where ATL remains selected, you expressly consent to your order being delivered and left unattended at your nominated shipping address in a safe place without requiring a signature (“ATL delivery”), or taken to your nearest collection point for later collection where a safe place is not available.
By proceeding with ATL, you acknowledge and agree that delivery will be deemed to have occurred once the parcel has been left at the address provided, and the risk of loss or damage passes to you at that time. Proof of delivery provided by the carrier will be accepted as conclusive evidence of delivery.
Seed Heritage will not be liable for any loss, theft or damage to parcels after they have been delivered under ATL, and parcels will not be replaced or refunded (unless otherwise required by law).
You may opt out of ATL by unticking the relevant box during the checkout process. If ATL is deselected, a signature will be required on delivery, or your parcel will be taken to a collection point if no one is available to receive it.
International Delivery
Seed Heritage Online offers international delivery to New Zealand and 37 other countries. For shipping outside of Australia; visit our New Zealand website for delivery details.
To our United States of America Customer: We’re temporarily not delivering to the United States. For any queries, please contact our Customer Service team. We apologise for any inconvenience caused.
Please see below for the full list of countries and regions Seed Heritage delivers to:
| Austria | Greece | New Zealand | Sweden |
| Belgium | Hong Kong | Norway | Switzerland |
| Brunei | Iceland | Portugal | Taiwan |
| Canada | India | Puerto Rico | United Arab Emirates (UAE) |
| China (PRC) | Ireland | Qatar | United Kingdom (UK) |
| Denmark | Israel | Saudi Arabia | Spain |
| Fiji | Italy | Singapore | France |
| Finland | Japan | South Korea |
Please note: delivery cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. Customs inspections may result in Delivery Estimate delays.
Store to Door
Store to Door is a complimentary service available at all concept & outlet locations - excluding all concessions. If a product is unavailable at the store you are visiting however available online, our in-store team can place an order on your behalf for delivery directly to your door at no additional cost. Shipping options are limited to standard post only. Terms and conditions apply.
Find a store
Click & Collect
Our free Click & Collect service is available at selected Seed Heritage stores. Simply shop online and choose Click & Collect at checkout. We’ll let you know at checkout if your product is available for collection.
How Do I Place A Click & Collect Order?
- Browse our website and select the items you wish to purchase.
- At checkout, choose Click & Collect as your delivery method. You will then be able to see if your preferred store is available for Click & Collect.
- Proceed with the usual checkout process, and we will confirm availability.
- Your order will be processed and ready for collection within 24 hours of order placement. You will receive a "Ready for Collection" email once your order is available. Please check your junk folder if you do not receive it.
- Visit the selected store with a valid photo ID (e.g., driver’s license) and your order confirmation to collect your items.
For more information, visit our FAQ's.
Gift Wrapping
Most Seed Heritage products can be gift wrapped when you order via Click & Collect. However, a small number of styles are not suitable for our gift wrap service, as they do not fit in the largest box we have available. This is noted on the product page for each style. We apologise for the inconvenience.
Yes. By default, Click & Collect items will be gift wrapped together. However, if you would like to wrap some items separately, please call the store you will be collecting from ahead of time or speak with a staff member when you arrive.
Your items will be partially boxed and ready for you to check in person when you arrive, and from there, our team will finish wrapping them according to your preferences.