RETURNS & EXCHANGES


Seed Heritage Returns Policy

In addition to your statutory rights, the Seed Heritage Returns Policy sets out how you can return your purchase from a Seed Heritage Concept Store, Seed Heritage Outlet Store or Seed Heritage Online (but not Seed Heritage Concession Stores in department stores) because you:

  1. changed your mind; or
  2. purchased an incorrect size and the product doesn't fit.

You can return your purchase under this Returns Policy if:

  1. Time - You return the product within 14 days of in-store purchase or online delivery;
  2. Product - You return the product in its original condition, unworn and with the tags attached (and the product is not an Excluded Product);
  3. Proof - You supply the store receipt/tax invoice or online order confirmation email as proof of purchase; and
  4. Return Option - You select an available Return Option for your purchase.

Return Options

  Icon Return Option
  Instant Product Exchange Instant Product Exchange
The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
  Refund Refund
The product can be returned for a refund to the payment method originally used for purchase.
  Returns/Gift Card Returns/Gift Card
The product can be returned for a refund to a returns/gift card.

Return Options - Australia

Purchase Location Payment Used Product Purchased Return to Concept Store3,4 Return to Outlet Store3,4 Return to Online4,5,6 Help
Concept Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card
Concept Store Any Sale or Outlet2 Instant Product Exchange Instant Product Exchange
Outlet Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card Instant Product ExchangeRefundReturns/Gift Card
Outlet Store Any Sale or Outlet2 Instant Product Exchange
Online Credit or Gift Card Full Price1 Instant Product ExchangeRefundReturns/Gift Card Refund
Online Credit or Gift Card Sale or Outlet2 Instant Product Exchange Instant Product Exchange Refund
Online PayPal Full Price1 Instant Product ExchangeRefundReturns/Gift Card Refund
Online PayPal Sale or Outlet2 Instant Product Exchange Instant Product Exchange Refund
Online Afterpay Full Price1 Refund
Online Afterpay Sale or Outlet2 Refund

 

Return Options - Hong Kong

Purchase Location Payment Used Product Purchased Return to Concept Store3,4 Return to Outlet Store3,4 Return to Online4,5,6 Help
Concept Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card
Concept Store Any Sale or Outlet2 Instant Product Exchange

Return Options - New Zealand

Purchase Location Payment Used Product Purchased Return to Concept Store3,4 Return to Outlet Store3,4 Return to Online4,5,6 Help
Concept Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card
Concept Store Any Sale or Outlet2 Instant Product Exchange Instant Product Exchange
Outlet Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card Instant Product ExchangeRefundReturns/Gift Card
Outlet Store Any Sale or Outlet2 Instant Product Exchange
Online NZ Credit or Gift Card Full Price1 Instant Product ExchangeRefundReturns/Gift Card Refund
Online NZ Credit or Gift Card Sale or Outlet2 Instant Product Exchange Instant Product Exchange Refund
Online NZ PayPal Full Price1 RefundReturns/Gift CardInstant Product Exchange Refund
Online NZ PayPal Sale or Outlet2 Instant Product Exchange Instant Product Exchange Refund

Return Options - Singapore

Purchase Location Payment Used Product Purchased Return to Concept Store3,4 Return to Outlet Store3,4 Return to Online4,5,6 Help
Concept Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card
Concept Store Any Sale or Outlet2 Instant Product Exchange

Return Options - Other Countries

Purchase Location Payment Used Product Purchased Return to Concept Store3,4 Return to Outlet Store3,4 Return to Online4,5,6 Help
Online Credit or Gift Card Full Price1 Refund
Online Credit or Gift Card Sale or Outlet2 Refund
Online PayPal Full Price1 Refund
Online PayPal Sale or Outlet2 Refund

[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] Seed Heritage Stores: Sale and Outlet products are identified by their "red sticker". Seed Heritage Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.

[3] Return options are only available at Seed Heritage Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Seed Heritage Concept Stores which only stocks Full Price and Sale Baby and Child products can only accept the return of Full Price and Sale Baby and Child Products and cannot accept the return of Women's or Outlet products. Learn more at: https://www.seedheritage.com/stores.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] Seed Heritage is not liable for the in-transit damage or loss of products returned by post to Seed Heritage Online Returns. Seed Heritage recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Seed Heritage Online returns.

[6] Delivery fees for Seed Heritage Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.


Excluded Products

Unless required by local law, gift gards (including eGift Cards), swimwear (except where hygiene seals are intact), underwear, lingerie, hair accessories, cosmetics and jewellery are excluded from this returns policy and cannot be returned because of change of mind or incorrect size/fit.

Department Store Products

Seed Heritage products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.

Department Store Country Help
Ballantynes New Zealand
David Jones Australia and New Zealand
Harvey Nichols Hong Kong
MYER Australia
Takashimaya Singapore

Faulty Products

Seed Heritage will accept the return of products that are faulty or otherwise fail to meet a guarantee implied by law (see your statutory rights) where:

  1. Time: You return the product within a reasonable time after purchasing the product. Reasonable time is assessed on a case-by-case basis and taking into account things such as the product purchased, the product’s price and the time between purchase and return;
  2. Product: You return the product for our inspection and clearly identify the fault;
  3. Proof: You supply satisfactory proof of purchase such as the store receipt/tax invoice or online order confirmation email; and
  4. Remedy: Where the product is returned, inspected and assessed as faulty, you can elect to receive a refund or replacement (where available).

Seed Heritage reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is as a result of:

  1. Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
  2. Usual wear and tear following use of the product.

Please review the Seed Heritage help centre for instructions to return a faulty product.

Your Statutory Rights

You can learn more about your statutory rights as a consumer at:

Purchase Country Your Statutory Rights
Australia Australian Consumer Law
Hong Kong Consumer Council
New Zealand Consumer Guarantees Act
Singapore Consumer Protection (Fair Trading) Act