Delivery

Australian Delivery

Tonight Delivery – Melbourne only
Order by 10am on a business day (Monday to Friday, excluding public holidays) for delivery tonight (6pm-9pm) via Australia Post StarTrack Courier. Only available to select Melbourne postcodes. If Tonight Delivery is available to your postcode, this delivery option will be displayed once you've entered your delivery address at checkout. You must be at the delivery address to accept delivery. Not available to PO Boxes, Parcel Lockers or business addresses. You will receive email and SMS notifications from StarTrack Courier between 6pm and 9pm when your delivery is en route to you with an estimated time of arrival (ETA). Orders submitted after 10am on business days, on weekends or public holidays will be delivered on the next business day.

Order Total Cost Time Estimate
$0-$99.99 $12.50 Tonight (6pm-9pm)
$100.00+ $5.00 Tonight (6pm-9pm)

Express Delivery

Order Total Cost Time Estimate
$0-$99.99 $10.00 1-2 Business Days
$100.00+ FREE 1-2 Business Days

Regional Delivery

Order Total Cost Time Estimate
$0-$99.99 $10.00 4-7 Business Days
$100.00+ FREE 4-7 Business Days

International Delivery

Seed Heritage Online delivers via DHL Express from Australia to New Zealand within 2-4 business days2 for AUD $10.001 and 38 other countries within 4-10 business days2 for AUD $20.001.

Austria
Bahrain
Belgium
Brunei
Canada
China (PRC)
Denmark
Israel
Fiji
Finland
France
Germany
Greece
Hong Kong
Iceland
India
Ireland
Isle of Man
Israel
Italy
Japan
Jersey
Luxembourg
Netherlands
New Zealand
Norway
Oman
Portugal
Qatar
Saudi Arabia
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
United Arab Emirates (UAE)
United Kingdom (UK)
United States of America (USA)

[1] Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information.
[2] Customs inspections may result in Delivery Estimate delays.

Order Tracking

Seed Heritage Online orders are usually dispatched within two (2) business days.
When your order is dispatched to the Delivery Service, we will send you an email with your Tracking Number to track your order.
You can also track your order using the below Delivery Service links:

Destination Delivery Service Tracking Phone Number
AustraliaAustralia Post13 76 78
StarTrack (Same Day only)13 13 20
InternationalDHL ExpressLookup

Sales and Promotional Event Orders

During popular sales and promotions Seed Heritage Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.

Seed Heritage Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.

Delivery Address Review Delay

All Seed Heritage Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.

If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.

Fraud Review Delay

All Seed Heritage Online orders are reviewed for fraud and suspicious activity.

If you are a first-time customer to Seed Heritage Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.

Lost or Delayed In-Transit Orders

If you have not received your Seed Heritage Online order within 10 business days, please contact Customer Service and we will request an investigation with the responsible Delivery Service.

Destination Delivery Service
AustraliaAustralia Post
StarTrack (Same Day only)
InternationalDHL Express

Damaged Orders

In very rare situations, your Seed Heritage Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right Return Option for you.