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Frequently Asked Questions
Online Orders
If your order includes multiple items, they may be shipped from different locations. In that case, your order will arrive in separate packages, each with its own tracking number.
You’ll receive an email with tracking details for each shipment. There are no additional shipping fees for split deliveries.
If you're missing tracking information for an item, or if something doesn’t arrive, please contact our Customer Care team.
If we’re unable to fulfill an item in your order, we’ll issue a full refund for that item.
Unfortunately, we are unable to change or cancel your order once it is placed.
Delivery address changes can be made via Australia Post as long as the order is still in transit. Please visit MyPost to use the tracking service to redirect your parcel.
In the event that you have received the incorrect order, please contact our Customer Care team.
Should you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.
Please note: If you purchased your item from a department or concession store such as Myer, David Jones, or The Iconic, please refer to their returns and exchange policies, as these purchases are managed directly by the retailer.
Delivery
Orders are typically processed and dispatched within one to three (1-3) business days.
*Please note that during sale or promotional events, order processing may be delayed. Please allow up to five (5) business days for your order to be dispatched.
You can track your order using the below delivery service links:
| Destination | Delivery Service Tracking | Tracking Link | Phone |
|---|---|---|---|
| Australia | Australia Post | auspost.com.au/mypost/track/#/search/ | 13 76 78 |
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
If you do not receive a tracking link please contact our Customer Care team, who will be happy to help you.
If you have not received your online order within 10 business days, please contact our Customer Care team and we will investigate the reasons for the delay.
*Please note that during sale or promotional events, order processing may be delayed. Please allow up to five (5) business days for your order to be dispatched.
For your protection, all orders are reviewed for potential fraud or suspicious activity.
If you are a first-time customer, or if your bank supports 3D Secure (3DS), you may be prompted to complete an additional verification step during checkout. This could include entering a one-time password (OTP) or approving the transaction via your banking app.
Please note: We will never ask for your full card number, password, or sensitive personal information via email. If you’re unsure whether a request is legitimate, please contact our Customer Care team for assistance.
Customers outside of Australia can place orders by visiting our international website here.
Store to Door is a complimentary service available at our concept (standalone) store locations. If a product is unavailable at the store you are visiting, our in-store team can place an order on your behalf for delivery directly to your door at no additional cost. Terms and conditions apply.
Click & Collect
Please allow up to 24 hours for your order to be processed and ready to collect. You will receive an email once your order is ready for collection.
If you cannot see an email, please check your junk folder.
You will need to bring a valid form of photo ID such as your driver’s license.
If you're unable to collect your order yourself, please contact our Customer Care team to arrange for someone to collect it on your behalf.
Please collect your order within 5 days of receiving your "Ready for Collection" email and text message.
If you need more time, we recommend contacting the store directly to let them know. Alternatively, you can reach out to our Customer Care team for assistance.
We are not able to make changes to an order once it has been placed. If you need the order to be cancelled, please contact our Customer Care team.
You can return your Click & Collect order either in store or online. For full details on our returns and exchange policy, please click here.
Unfortunately, we are unable to ship orders placed using the Click & Collect service. However, our Customer Care team can assist you in cancelling the order so that you can place a new one online with shipping selected.
Please contact Customer Care for assistance.
Returns
We accepts returns for change of mind or incorrect sizing on purchases made from our concept (standalone), outlet and online stores. To be eligible for a return:
- Items must be returned within 30 days of purchase.
- Products should be in original condition, unworn, with tags attached.
- A valid proof of purchase (receipt or order confirmation) is required
For full details on our returns and exchange policy please click here.
You are able to return your online order to our online store via post or visit us in store. Unfortunately, we are unable to accept online returns at our Seed Heritage David Jones and Myer concession locations.
For details on our returns and exchange policy please click here.
All orders purchased via Zippay and Afterpay can be returned to our online store via post.
For details on how you can return a Zippay or Afterpay purchase please click here.
Payment
We offer a range of convenient payment options to make your shopping experience as smooth as possible. You can choose from the following methods:
- Credit & Debit Cards: We accept all major cards including Visa, MasterCard, and American Express.
- PayPal: Secure and easy checkout using your PayPal account.
- Afterpay: Shop now, pay later in four interest-free installments.
- ZipPay: Flexible payment options with Zip.
- Apple Pay: Fast and secure checkout using Apple Pay on compatible Apple devices.
- Gift Cards: Use your Seed Heritage gift card to shop online or in-store.
Yes, Seed gift cards and e-gift cards can be used in full or as part payment alongside credit/ debit card and PayPal payments.
Unfortunately, they cannot be used in conjunction with Apple Pay, Afterpay & ZipPay.
All Seed Heritage Online orders are reviewed for fraud and suspicious activity.
If you are a first-time customer, or if your bank supports 3D Secure (3DS), you may be prompted to complete an additional verification step during checkout. This could include entering a one-time password (OTP) or approving the transaction via your banking app.
Please note: We will never ask for your full card number, password, or sensitive personal information via email. If you’re unsure whether a request is legitimate, please contact our Customer Care team for assistance.
Personalisation
Personalisation is offered at the following stores and cost $10 per embroidery.
- VIC - Seed Highpoint, Seed Emporium, Seed Chadstone
- NSW - Seed Pitt St, Seed Castle Towers
- ACT - Seed Canberra
- SA - Seed Burnside
Almost everything can be personalised, our most popular products are children's clothes, toy bunnies, towels, aprons, overnight bags, cosmetic bags. Our experienced team members will assist you in making the correct selection.
We cannot embroider Leather, Neoprene and Silk.
Embroideries generally take around 30 minutes to be completed from purchase. If you do not have time to wait, you are welcome to collect your product on another day. Please note there may be longer wait times during peak periods such as Easter, Mothers Day and Christmas."
Sales and Promotional Events
Offer is available for a limited time only. Discount applied at checkout online and in-store. The promotion cannot be used in conjunction with any other offer and does not apply to prior purchases. Offer is subject to availability and while stocks last. The offer is not valid on the purchase of gift cards or eGift cards and excludes all Jellycat stuffed toys. We reserve the right to extend or modify this promotion at our discretion.
Offer is available for a limited time only on select full price product. Discount applied at checkout. Promotion cannot be used in conjunction with any other offer. Offer is subject to availability and while stocks last. Offer cannot be redeemed against prior purchases. Offer is not available on markdown, already reduced styles, or the purchase of gift cards/e-gift cards. Offer excludes all Jellycat stuffed toys.
Offer is available for a limited time only. Discount applied at checkout online and in-store. Offer applies to selected styles across women's, men's and children's knitwear and jackets products. The promotion cannot be used in conjunction with any other offer and does not apply to prior purchases. Offer is subject to availability and while stocks last. We reserve the right to extend or modify this promotion at our discretion.
Seed Heritage Easter Claw Machine Terms & Conditions.
Seed Heritage Mother’s Day Activation Terms & Conditions.