*Melbourne time, excluding public holidays.
We Are Here To Help
Call us
1300 017 333
Monday to Sunday from 9am to 5pm*
Email us
customercare@seedheritage.com
Monday to Sunday from 9am to 5pm*
Australia post delivery time estimates as follows:
Express Delivery
| Most Items Arrive Within | Some Items May Take |
|---|---|
| 3 Business Days from dispatch | 7 Business Days from dispatch |
Standard Delivery:
| Most Items Arrive Within | Some Items May Take |
|---|---|
| 8 Business Days from dispatch | 13 Business Days from dispatch |
For more information please visit the Auspost website.
To provide you support and to assist you with potential enquiries we have included below some frequently asked questions.
Frequently Asked Questions
Please allow up to 5 to 7 business days for your order to be dispatched.
You can track your order using the below delivery service links:
| Destination | Delivery Service | Contact Number | Tracking Link |
|---|---|---|---|
| Australia | Australia Post | 13 76 78 | auspost.com.au/mypost/track/#/search/ |
| New Zealand | Courier Post | 0800 268 743 | courierpost.co.nz/track/track-and-trace/ |
| International | DHL Express | +61(7)3724 5700 | dhl.com.au/en/express/tracking.html |
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
If you do not receive a tracking link please contact our Customer Care team, who will be happy to help you.
If you have an order with multiple items, these items may only be available for dispatch from separate locations (a maximum of 3 locations).
In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers.
Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
If you have any issues with the additional tracking number for the missing product/s, please contact our Customer Care team so that they can assist you.
If unfortunately, we are unable to fulfill one of the items within your order we will refund you.
Unfortunately, we are unable to change or cancel your order once it is placed.
Delivery address changes can be made via Australia Post as long as the order is still in transit. Please visit MyPost to use the tracking service to redirect your parcel.
Please contact our Customer Care team in the event you have received the wrong order.
Our delivery partner Australia Post is currently experiencing delivery delays due to a significant increase in demand. Please allow additional time to receive your order.
For more information please visit the Auspost website.
If you have not received your online order within 10 business days, please contact our Customer Care team and we will investigate the reasons for the delay.
During popular sales and promotions:
We will endeavour to meet our normal delivery timeframe however during popular sales and promotions we may experience delays of up to three (3) business days.
International delivery customs delay:
Customs inspections may result in additional delivery delays.
You are able to return your online order to our online store via post or visit us in store. Unfortunately, we are unable to accept online returns at our Seed Heritage David Jones and Myer concession locations.
For details on our returns and exchange policy please click here
All orders purchased via Zippay, Openpay and Afterpay can be returned to our online store via post. Unfortunately we are unable to accept Zippay, Openpay and Afterpay purchases in store.
For details on how you can return a Zippay, Openpay or Afterpay purchase please click here
If for some reason you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.
Unfortunately, we are unable to facilitate exchanges online at this current time.
However, if you would like to exchange your order (or part of your order) please visit us in store and we would be happy to help.
For more information on our exchange policy please click here
Yes, our free Click & Collect service is available at selected Seed Heritage stores. Simply purchase your product online and we will advise at checkout if your product is available for collection. Once your order is placed it will be ready for collection within 2 days.
Please collect your order within 5 days from receiving your “Ready for collection” email, if you need more time, please contact the store directly to let them know.
We are not able to make changes to an order once it has been placed. If you need the order to be cancelled, please contact our Customer Care team.
You can return your click and collect order in store. Unfortunately, we are unable to accept online returns at our Seed Heritage David Jones and Myer concession locations.
For details on our returns and exchange policy please click here
We are unable to post out orders that are processed as a click and collect, however we can cancel the order, so you are able to place it again via the website. Please contact customer care to cancel your order.
Yes, we do not offer this at the time of purchase, however when you head in store, please ask one of our friendly staff and they will be happy to gift wrap your purchase for you.
For your protection all orders are reviewed for fraud and suspicious activity.
If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Our Customer Care team will manually review your order. Your order will be held until we can confirm your identity and verify your order.