*Melbourne time, excluding public holidays.
Thank you for your ongoing support and patience during these difficult times. We apologise for the delays we are experiencing, please rest assured that we are doing everything we can to get your order to you. We have increased our hours of operation (whilst implementing all of the necessary health & safety measures) and are working hard with Australia Post to help us get more visibility of where your order is in the system.
Frequently Asked Questions
Your order is expected to be dispatched in the next 1-2 business days. From there it will be handed over to Australia Post for delivery. Upon dispatch from the warehouse, you'll receive a dispatch email which will include all the tracking details relating to you order. Please note delivery will take longer than usual due to Australia post delays as they are also experiencing a high volume of deliveries.
Using the tracking details provided within your dispatch email you can track your parcel here.
In some cases, you may notice that your order is not displaying tracking information once dispatched. Please be rest assured that your order is in transit and will arrive safely.
For more information from Australia Post please visit the website here
We recommend contacting Australia Post or DHL in the event your order has been dispatched and has not arrived.
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